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Frequently asked questions
How many sites can I use the theme on?
You can use our themes on unlimited websites with no restrictions! Whether you're building sites for yourself, your clients, or your agency, there are no limitations on the number of installations. Our free themes from WordPress.org come with a GPL license, which means you have complete freedom to use them anywhere. For our premium themes, a single license allows unlimited personal and client projects—no need to purchase multiple licenses.
What kind of support do you offer?
We offer comprehensive support to ensure you get the most out of our products: Free Support: All users get access to our community forums, extensive documentation, and knowledge base articles Priority Support: Premium users receive faster response times and dedicated ticket support from our expert team Setup Assistance: Need help getting started? We'll guide you through installation and initial configuration Troubleshooting: Our team helps diagnose and resolve technical issues, theme conflicts, and customization questions Regular Updates: Ongoing compatibility updates, bug fixes, and new feature releases Our support team consists of experienced WordPress developers who understand your challenges and provide real solutions—not just generic responses. Average response time is typically within 24 hours on business days.
What's your refund policy?
We stand behind the quality of our products with a 30-day money-back guarantee on all premium purchases. If you're not completely satisfied with your theme or plugin within 30 days of purchase, simply contact our support team for a full refund—no questions asked. We want you to be confident in your decision to choose Express Web Themes. Please note: Refunds only apply to premium products. Our free themes from WordPress.org are provided at no cost, so refunds don't apply to those products.
How do I get updates?
Getting updates is completely automatic and hassle-free: Automatic Notifications: WordPress will notify you directly in your dashboard when updates are available One-Click Updates: Simply click the update button, and WordPress handles the rest No Re-downloads Needed: Updates happen directly through your WordPress admin panel Free Forever: All updates are completely free for both our free and premium products Regular Release Cycle: We release updates monthly for compatibility, security patches, and new features You'll also receive email notifications when major updates are released, along with changelog details so you know exactly what's new or improved.
Which page builder is used to create ready websites?
Our themes are designed to work with multiple page builders for maximum flexibility: Gutenberg (Block Editor): Full support for WordPress's native block editor with custom blocks and patterns Elementor: Complete compatibility with the most popular page builder, including our custom widgets Beaver Builder: Seamless integration for drag-and-drop page building Brizy: Full support for this modern, user-friendly page builder Divi Builder: Works perfectly with Divi's visual builder
Will you add more ready sites in the library?
Absolutely! We're constantly expanding our library of starter sites and templates. Monthly Additions: We add new starter sites every month across different industries and styles User-Requested Designs: Many new templates come directly from user requests and suggestions Free Access: All starter sites are available at no additional cost to theme users Various Niches: From business and portfolio sites to restaurants, fitness, education, and more Latest Trends: New templates feature modern design trends and current best practices You can submit requests for specific template types through our community forum or support channels. We actively listen to our community and prioritize the most requested designs.